Design Notes

How to fix your AQWorlds Account!

Posted by on 92 comments

Have an account problem? Here is the solution :-)

If you have not been able to access your AdventureQuest Worlds account because you have been hacked or had some other problem, you are in luck! The beautiful and helpful Nythera, and her team of real life, living, breathing, actual people right here at the lab (Zazul, Lady Tomo*, Memet & Neveya) have full time jobs to help you and other players fix account problems. You can contact them by using AQWorlds customer support.  Well, you can actually contact them using ANY of the support links on any of our games. Every once in a while we have a special "player support event" day like we did yesterday where several hundred accounts were fixed. But, LOL, that is no different from what Nythera and her team do every single day. I do think having the special event raised awareness on how to get your account fixed though. So if you are unable to access your account, contact player support! (And, remember, posting a comment here is NOT contacting player support, so make sure you go to the right place where we can and are happy to help you!)

 

* Lady Tomo is actually not at the Lab. We do not know where she is. She may be answering player support requests from the far reaches of space or another theoretical dimension -- like Canada.

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Kiara
Kiara: Hi everyone! We are going to keep the comments hidden, so only the AE staff can see your account names and apology letters. If this policy needs to change, I will post a new comment saying so.
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Nythera
Nythera: Hi all!

aron the cool - I have reset the current email back to your signup email and sent you a new password!

darkangelsword - your chat has been reinstated as a one time exception!

Puludin - this account has been reinstated as a 1 time exception!

superpyromage - I have reset the current email back to the signup email and sent a new password, the account has been reinstated.

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Helgorin
Helgorin: Hey I have a question, I'm a beta player and I just recently used Ac to gender change, but my name is still a guy Instead of Helgweneth, can you please change it to that? My name is king roy. I'm not sure if it's possible or not.
Nythera
Nythera: sackers2314 - your account has been reinstated as a one time exception!

undead kamakazi lord and youtube543 - both accounts have had new passwords sent to their original signup emails and the accounts have been reinstated. if you do need further assistance, please visit our help pages and email us through there.
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Nythera
Nythera: xXToXiCwArLoRdXx - this is for AQWorlds accounts only at this time, please go to our Portal Help Pages at portal.battleon.com for help, my minions are standing by!
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Nythera
Nythera: xman1112 - I sent your signup email a new password!

Mercurye - apology accepted, thank you!

Sniper190 - I sent your signup email a new password!

jajaavdventure - your account has a payment issue, please visit our help pages aq.com/help.

Jenchy - no signup email, please visit our help page - http://www.aq.com/help/aw-accounts-signup.asp. For Ice Reborn, I sent the signup email a new pass.

Itachi404 - I sent your signup email a new pass.

sebalacco11 - please visit our help pages, there are some issues

elmos_worldss - your mute has been lifted

acnologiat - what is your AQW name?

Aboudeh - I sent a new pass to your signup email!

Ar7amod - I sent a new pass to your signup email, which was not the one you mentioned though...

Doom_Warrior - your account has been reinstated

Gameman100 - we sent a new pass to your signup email many months ago, we just resent it!

Optrick - thank you so much!!!

champin of chaos drakath - I am sorry, I cannot give you those items :(

Ryuyasha - I sent a new pass to your signup email

rage sam - I sent a new pass to your signup email

asasinian - I am sorry, we do not allow that, I can only return the account to the original owner. :(

Tempest - i am sorry, this is a payment issue, you need to email us via the help pages.

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Nythera
Nythera: Kman8000 - this account does have a lot of issues, please email us via our help pages please

Nash1302 - I am sorry, we cannot change your name

Reggie5010 - I am honored! i am sorry I have been very busy and I haven't gotten a chance to login to AQW. I usually am on my server though :)

Zorroncornuoz - your account is actually disabled due to a payment issue, please email us via our help pages

kingmaster2001 - your mute has been lifted

ACNOLOGIAT - you were give changes regarding your issue. This is your last chance.

mawex - please visit this help page - http://www.aq.com/help/aw-account-verification.asp

DrakkarNoir - this account was fixed on July 3rd and a new pass was sent to the signup email on file

ce9 - your account looks fine, it hasn't had to be fixed since 2009. We cannot get any missing items back, especially from that long ago, I am sorry! :(

Sasuke_kool - I have sent your signup email a new pass

Pillippatty - your chat has been fixed

Unfadeddragon - please visit our help page - http://www.aq.com/help/aw-accounts-signup.asp

Kingg09 - I have sent a new pass to your signup email, what you mentioned it was is not correct

lightning dragon - this account appears to be fine, please visit our help pages for further assistance

Bone Baron - hmm I am not sure, please visit our Forums for assistance

avengerfrog - this account was unbanned last year, his pass has been sent to his signup email on file

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Nythera
Nythera: Wow, so many of you!! Stratos, the awesome Asst. Mod of AQW is going to help address your posts as well. This is going on until 5PM EST tomorrow. Remember, you can always visit our help pages at www.AQ.com/help and emails are answered 7 days a week!
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Stratos Lombardi
Stratos Lombardi: Alright, I'll be taking the wheel for a bit. Let's see...

muffins- account email was reset to signup and reset email sent. If you find items still missing when you return please contact helpdesk through the help pages.

Flame/Founder - There seems to be some odd activity regarding the first account. Can you please contact helpdesk through the help pages? They'll be able to sort it out for you. You should be able to get them both back as long as everything checks out with the first one.

gameman100 - Account email reset to signup email and the email with your password has been sent

matheusshi - email has been sent to the original email you signed up on with the new pass.

matixzun - Contact help desk through the help pages. As long as you can prove the account is yours, they should be able to work their magic for you
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Stratos Lombardi
Stratos Lombardi: Sparkedy X - Have your friend post here and we'll see what we can do

Superpower - email reset and email sent to signup email

Uchia101 - There seems to be no signup email on record. Can you please contact helpdesk so we can confirm this is your account? Thanks

Aritx the Paladin - lost password email sent

Grimmjow Vega and Ggio Margera - Both of these accounts are already under the control of the signup email.

Lucien the Unlucky - That's not the reason you were muted. It expires tomorrow, you'll have to tough it out

Darth_Vader17 - best bet is to contact helpdesk through the help pages. If we can return what you lost, we will

gamer23 - since that's a payment issue you'll need to talk to helpdesk

hinata853 - email and password reset, email sent

Recon Mana - mute lifted. Stop trying to scam people with AC offers and it won't happen again.
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Stratos Lombardi
Stratos Lombardi: RawliBeast - since this is for AQW accounts, you'll have to contact helpdesk for help with your portal account

Ian_H_Ramirez - Can you message helpdesk with some more information so we can make sure this account is actually yours? Thanks

Timmy1012344 - Nope, since you weren't hacked.

Thoriner - Send helpdesk a list of everything you lost from being compromised and they'll get back to you.

Pinky da ninja, Bluey da legend - reinstated

Flordelis09 - If items were removed because YOU hacked, you won't get them back. Rebuild and move on.

Aces Dad - Since it's a payment issue you'll need to email help desk to get all that sorted out.

shadowlight98 - reinstated, I noticed many emails so I assumed it'd been traded in the past. email reset and password reset, check signup email to get the account back
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Stratos Lombardi
Stratos Lombardi: Computerdragon5 - reinstated

Wigzig - reinstated

Qwolfs - reinstated, but as you said you can't prove you're the owner, I reset the email to signup and sent an email to confirm. Since you should be the original owner, this should be no issue

computer dragon - reinstated

Strider reaper 123 - account is already reset to signup email. resent lost password email

orion 1438 - No such account name

Waz10 reinstated, also due to account's past email/pass was reset and email sent out

Rif90 - every account that matched signup email was reinstated
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Stratos Lombardi
Stratos Lombardi: fegil - email/pass reset, email sent

john osias - it says you had some payment issues in the past. Please contact help desk and they'll sort all that out

Baron von Bloodlust Mute lifted. Don't repeat your past language and you should be fine

pokemon47 - Seems the account was banned because of the multiple people playing on it, as you confirmed

SirGus - http://heromart.com/contact.aspx

fauzul_bepe20 - reinstated account in question

Ragnar The Brave -reinstated, email/pass reset and email contacted

Zoey614 - send an email to helpdesk with screenshots of the offender. If you can prove that's actually happening, they should be able to help

Daveydog5 - reinstated as last chance. DO NOT throw this away.
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Stratos Lombardi
Stratos Lombardi: I'm going as fast as I can on these, so if I take some time to respond or I don't respond to the latest message, give me some time.

icee 100 - reinstated, email/pass reset and email contacted (The email you gave me was not the signup email)

tyu of darkness - if the account isn't yours there's nothing I can do

Xx_Xyster_xx - reinstated

Joekelaar and v3nom - If the accounts are not your own we need the owners to contact us and let us know

michael gxt - email/pass reset, signup email contacted

ram r8 - account management on the homepage. Sign in and there will be a button on the left

Sally1 - gonna try resending the email one more time, if you don't see anything again let helpdesk know. They'll need to confirm a few things no their end at that point

gshadow - email is already set to signup. resending lost password email

StormComet - contact helpdesk for requests to restore any items lost due to being scammed

ichigofan4 - mute lifted, DO NOT continue the way you have in the past

Primal_Magi - There's an issue here that helpdesk needs to assist you with. Contact them, there's not much I can do on my end
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Stratos Lombardi
Stratos Lombardi: Daveydog5 - try again, that was my fault, sorry.

erdal_begler - due to the past issues with this account, I will not be reinstating it.

NOCTURO - account reinstated, email/pass reset, signup email contacted

Lance9q - You're going to have to contact help desk. My notes on this account are giving me a different story than what you're telling me.

baba adam123 - You aren't muted or canned, so you may not have registered your email. If you have, you'll have to contact helpdesk regarding the issue.

starlord1233210 - reinstated, email/pass reset, contacted signup email

aron the cool - You'll need to email helpdesk so they can confirm some stuff, but yeah, they should be able to do that for you.

ninja waffle135 - check that you've registered your email in account management. If that doesn't fix it, you'll need to drop an email to helpdesk

Rizaldy rahman - changed and sent

Moneyer - You'll have to confirm with helpdesk that the account belongs to you first. They'll be able to handle it from there
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Stratos Lombardi
Stratos Lombardi: Just to point out a few things. I handle a lot of the in game bans/mutes and such, so in issues regarding that I can generally give you the access back if possible. If not, there are a couple reasons:

1)Payment issues. I can't settle those and you have to go through helpdesk

2)Insufficient info. I'm not going to go around changing emails. You'll have to confirm with helpdesk that the account is in fact yours beforehand.

3)outstanding issues. If I see flags left by helpdesk that an account is a repeat offender, or is not to be reinstated, I'll ask you to contact them. I'm not going to supercede their authority for it.

I'm doing what I can, folks. I'll help as many people as I can. If I can't, i can hopefully point you in the right direction.
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Stratos Lombardi
Stratos Lombardi: Also, if I point you to helpdesk, what I mean is to go here:

http://www.aq.com/help/

Navigate these pages to find the appropriate section regarding the issue. Fill out any forms and you'll be responded to as soon as possible
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Stratos Lombardi
Stratos Lombardi: Toxicwolfy - I'm confused, is the account yours or your friend's? If it's your friends it does not belong to you and I will not restore it

jokilla - reinstated

Sir Palon - email/pass reset, signup email contacted

Aboudeh - If your email is gone, you'll need to contact help desk and prove the account is yours

XTyuX - No

shahbu - You're gonna have to talk to Nythera on that one, as I wasn't present. Your email should have your current pass and it isn't a hassle to just change it back.

Itachi404 - prove to helpdesk that the account is yours and you're golden

JTheGuardian - Can you clarify your character name for me please? Is it just "V"

Andreather - mute lifted. Quit with your previous behavior and you'll be fine

orion1438 - Found you this time! account reactivated, email/pass reset, signup email contacted

Some more clarification, since it's being asked. If YOU delete your own items, we won't return anything. If SOMEONE ELSE does, as in your account was compromised, you can contact helpdesk about it. There's no guarantees, but if they can help they will
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Stratos Lombardi
Stratos Lombardi: drakath 13 th - Because of the nature of the account, I'm not able to restore it to you. You'll have to message helpdesk and sort it out with them.

Leon the Great - the other email IS the signup email.

Waz10 - That is not the signup email. You'll need to contact helpdesk to sort this out

iiBeyond - reinstated

Jynx625 - mute lifted, don't repeat your previous actions

epic killer2k9 - No such account
dranelsgreen - account is not disabled
hosass monster - reinstated, email/pass reset, signup email contacted

Fairy Boy - There's not much I can do on my end. Contacting helpdesk, if there's any way they can figure out how to prove it, they will

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Stratos Lombardi
Stratos Lombardi: jksagis - reinstated

Atremis - reinstated, email/pass reset, contacted signup IP

Rex143 - that's not the signup email

Neritor - This account is still in the control of the signup email. Your friend needs to contact us regarding his own account

Supersaiyanbroly01 - mute lifted, password reset, email contacted

stat man - password was changed, but not email. password reset, signup email contacted

Pradawearingdevil - email/password reset, signup email contacted

Bot Quest Hacker - You aren't serious, right? You can contact help desk to see if you can get the other ones activated.

Yorge30 - ban lifted. I hope you've learned your lesson

Battle pro - reinstated

Zoey614 - send them to Stratos@battleon.com. I'll take a look at them and talk to Nythera myself

Yup Its Shadow - contacting help desk is your best bet on that one.

Cobalt Phoenix - password reset, signup email contacted
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Stratos Lombardi
Stratos Lombardi: Thanks for being patient everybody. I'm not going anywhere any time soon. I'll be getting to ALL of you in time.

wanita_jalang - pass/email reset, signup email contacted

WerePyre Wolf - confirm it with helpdesk and they should be able to help you

Drago19995 -since you seem to have a payment dispute, you'll need to contact helpdesk

Will - The account was neither hacked, nor has the email been changed

Sir Camelot 2 - mute lifted

Stealthwalker - mute lifted

John Matthew Bituin and Marina1021 - unmuted and unbanned, respectively

pmaster10,temoctemoc, et al - While I won't return your friend's accounts to you, I will restore your original account, soon as you tell me which it is

Aron the cool - resent

Jayto dog - reinstated, email/pass reset, signup email contacted

x3dragonmage - reinstated, email/pass reset, signup email contacted. You'll have to email helpdesk yourself to prove you own the other. There's nothing I can do.
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Stratos Lombardi
Stratos Lombardi: Sally1 - There's not much I can do, sorry. If helpdesk can't confirm, then that's the end of the discussion.

ueko -Possibly, what's the name?

Icee 100 - Help.Desk. I can't do anything. I'm not saying you won't get it back. You just have to get them to agree that the account is yours.

kent2k8 - check that you've registered your email in account management. Contact helpdesk if you still have the issue afterward

Aeon Time - email/pass reset, signup email contacted

xxibeefxx - As the mod who banned you in this situation all that time ago, it means a lot to hear you say that. Thank you.

Dragonwariorz - This account has been around, apparently. You're gonna have to double check that it's okay with the helpdesk before you'll get it back.

erdal_begler - please feel free to write in to help desk if you wish to dispute.

epickiller 2k9 - email/pass reset, signup email contacted. Send an email to helpdesk for the others to confirm everything

Kybuii - reinstated

KNIGHTS THE SKY - email/pass reset, signup email contacted

Grimmjow Vega and Ggio Margera - If you write in to helpdesk, they'll ask a couple things to confirm the accounts are yours. Once you prove they are, they'll do it for you.

AR_Archa_RevoL - Since it's a payment dispute you'll have to talk to Helpdesk. I have no authority to speak on the matter

Chaos Dragonlord Michael - You'll have to confirm you own the account with helpdesk first, as that is not the signup email

Drakkos - Ex-AK, hrm? I think you should email Reens and ask her if you can have it removed. This case is pretty special. Or you can email me and I'll forward it to her. Either way, she's gotta give the okay on this one

dranelsgreen - email/pass reset, signup email contacted

starwarrior23 - mute lifted

drakalmage - You'll have to message helpdesk. In the future, try not to exploit any glitches you find, or stuff like this happens

zuanmarly - reinstated

Ojus1 - mute lifted. Please don't repeat your previous behavior

bobfox13 - reinstated

grvlyn - If you forgot the email password, email helpdesk with your current email and confirm ownership with them. They can handle all that for you.

champin of chaos drakath - If you're asking for an item transfer, that's not possible.

Cha0s maker - confirm ownership with the helpdesk and you're good to go

Geist - since this involves your portal account, I can't help you. Helpdesk can, though.

Killer Gamber - There seems to be a payment issue with this one that you'll have to work with helpdesk to clarify before the account will be returned
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Stratos Lombardi
Stratos Lombardi: devil_boy999 - Since I have nothing to work with, you'll have to work with helpdesk to get this one back

Quirah08 - seems like you had some payment issues. Helpdesk will help you get those cleared up

DragonDestroyer900 - Helpdesk has to clear all payment issues and disputes. Contact them and they'll be more than happy to assist you

lol_arka - this and the other account reinstated, email/pass reset, signup email contacted

Pmaster10,temoctemoc, et al - Sure enough. Reinstated, reset passwords to be on the safe side. Check the signup email. I thought you had listed all your friend's accounts, my mistake

Sir Dargons - restored, reset, signup email contacted

Angel Marine 2 - This one's gonna need helpdesk's stamp of approval first

Miggy989 - restored, reset, signup email contacted. Other account is going to need to be proven to helpdesk that you own it. Stuff just doesn't match up to me

Recon Mana - Show these to helpdesk, they're the ones you need to prove it to
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Stratos Lombardi
Stratos Lombardi: devil_boy999 - Since I have nothing to work with, you'll have to work with helpdesk to get this one back

Quirah08 - seems like you had some payment issues. Helpdesk will help you get those cleared up

DragonDestroyer900 - Helpdesk has to clear all payment issues and disputes. Contact them and they'll be more than happy to assist you

lol_arka - this and the other account reinstated, email/pass reset, signup email contacted

Pmaster10,temoctemoc, et al - Sure enough. Reinstated, reset passwords to be on the safe side. Check the signup email. I thought you had listed all your friend's accounts, my mistake

Sir Dargons - restored, reset, signup email contacted

Angel Marine 2 - This one's gonna need helpdesk's stamp of approval first

Miggy989 - restored, reset, signup email contacted. Other account is going to need to be proven to helpdesk that you own it. Stuff just doesn't match up to me

Recon Mana - Show these to helpdesk, they're the ones you need to prove it to.

Mujtaba the Conquerer/Eddi687 -restored, reset, emailed

The Jop - My pleasure.

Narkis1000 - reinstated

keeno101 - Help desk is going to have to help you with that one

C0d3_ r3d - Account is currently under control of signup email. Contact help desk to prove ownership please.

champin of chaos drakath - That's what I was talking about. No, we will not transfer items from one character to another

klezman - No account by that name

miggyacain iii -restored, reset, signup email contacted

miltonius x1 - restored, reset, signup email contacted
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Stratos Lombardi
Stratos Lombardi: It is currently 1:15 AM EST for me. I should be caught up with all posts here. Emphasis on "should." If you were not responded to, or are still confused, post again your issues. Please remember that if I asked you to contact help desk, it's because I cannot do anything for you currently. Thanks for your patience everyone! I will be present through the night as long as I am able to be.
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Stratos Lombardi
Stratos Lombardi: wromy - restored, reset, and signup email contacted

master sean - ban lifted.

ol_arka and baloongz.. - Your email you used to sign up to the accounts have been sent the new passwords.

saskeuchiha12 - restored, reset, signup email contacted
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Stratos Lombardi
Stratos Lombardi: reyhanadiwirawan - account is not banned
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Stratos Lombardi
Stratos Lombardi: fatchur rizky - since this is a payment issue, you'll have to contact helpdesk

XdeathX1338X - pass/email reset, signup email contacted
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Stratos Lombardi
Stratos Lombardi: King Skyress - Yeah, you'll have to contact help desk. I'll relink the pages shortly

Itachi404 - once you contact help desk they'll generally ask for transaction receipts or date of birth

celestialangelwolf - you'll have to double check with help desk as well
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Stratos Lombardi
Stratos Lombardi: To reiterate, the help pages are here:

http://www.aq.com/help/

Fill out the form appropriate for your situation and help desk will get back to you.
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Stratos Lombardi
Stratos Lombardi: alex195 - as it's a payment issue, you'll have to contact help desk

jake7278 -unmuted

Axebrile - confirm everything with helpdesk and you'll be good to go

miguelcarlos -password reset, email sent

rong yue - register your email in account management

ReveriezZz - contact help desk about it

toxicwolfy -restored, reset, signup email contacted

itachi404 - I didn't say you had to CONTACT them with that email, just to work things out with them. They have other methods of proving ownership than just email

Demonkidxxx - Since there is a payment issue on that account, you'll have to tell Help desk what's going on

Xernez - If you can't access the signup email, you'll have to confirm ownership with help desk. They'll get you access to it after.
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Stratos Lombardi
Stratos Lombardi: Down Town - Contact help desk. This one's gonna require more finesse than I can manage

Dandz I'm not sure what you're asking me. Can you email helpdesk please?

bubb87/patrickky98 - I'm confused, you listed two names. Which one am I investigating?

Rex143 - You've got some payment issues on file, please contact help desk to get them sorted out

Commander Faded - mute lifted

king kold1 - restored, reset, signup email contacted

Kristianansis - restored, reset, signup email contacted

tofiqul 11 - Your friend is gonna have to write to us. We can't change accounts unless the owner contacts us


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Stratos Lombardi
Stratos Lombardi: toxicwolfy - bring it up with help desk, they'll be able to offer alternatives to prove ownership

cca_0genk - help desk is going to have to help you, as this is for AQW accounts specifically and not the Portal Account

Chocolate Milk Lover - lost password email sent

Lady Portia - you'll have to refer to helpdesk to see if any items lost due to scamming can be returned

A_rtix - reinstated
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Stratos Lombardi
Stratos Lombardi: Kristianansis- I won't change the email, but after you confirm your email with helpdesk they should be able to do that for you

sauls - restored, reset, signup email contacted
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Stratos Lombardi
Stratos Lombardi: Ayam 69 - confirm ownership with helpdesk and you'll be good to go

_shadowlord_ - reinstated

Fontelera - restored, reset, signup email contacted

_Skeety_ - restored, reset, signup email contacted

doomknight_22 - I'm confused, are you asking to keep this account disabled?

Dietn007 - help desk should be able to help you with that

Anaki_Namikaze - restored, reset, signup email contacted
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Stratos Lombardi
Stratos Lombardi: Bigjew10 - reinstated

Bigjew13 - unmuted

Slashing Light - restored, reset, signup email contacted

NOI_STALKER - You've been asking for a lot of account resets and I'm not quite sure if they are all yours. Can you please contact help desk with a full list of accounts you're trying to restore?

Licnam - unmuted

lordkazuki123 - reinstated

black2 angel - reinstated
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Stratos Lombardi
Stratos Lombardi: Sneakers13 - leave your account name(s) and if I can restore them I will. If not, I'll let you know if helpdesk can solve the problem.
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Stratos Lombardi
Stratos Lombardi: loverboy519 - unfortunately we need the account owner to contact us to restore an AQW account.
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Stratos Lombardi
Stratos Lombardi: Sasuke Uchiha - you'll need to confirm with help desk that the account is yours. Send them an email and they'll do what they can.

Class 1 - reinstated
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Stratos Lombardi
Stratos Lombardi: magiciento - what was the account name? i may have skipped over it on accident

AqworldsIndo - write help desk please. There are some outstanding issues with these accounts I can't handle myself

Akali1234- reinstated

Cymix - please email help desk and provide proof of ownership.
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Stratos Lombardi
Stratos Lombardi: blade180man - since it's a payment issue you'll have to contact help desk and clear things up with them first
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Stratos Lombardi
Stratos Lombardi: Babylink2 - restored, reset, signup email contacted with new password
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Stratos Lombardi
Stratos Lombardi: narkis1000 - pass/email reset, signup email contacted.
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Stratos Lombardi
Stratos Lombardi: Maximo Fol - if you contact help desk and prove ownership, they'll be able to change the email registered to the account and open it back up to you.
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Stratos Lombardi
Stratos Lombardi: XTyuX - if you contact help desk and prove the account is yours they can return access to you. They have multiple ways of doing this that doesn't involve the email address.

Kratos123456 - reinstated

007 Andreas - restored, reset, signup email contacted

v3nom - The account is not originally yours and will not be returned. If the AC items in question were deleted due to a scam/hack, you can contact help desk and see if anything can be done
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Stratos Lombardi
Stratos Lombardi: Sr Ragzir - reinstated
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Stratos Lombardi
Stratos Lombardi: vonciel001 - Not anymore it isn't. Try not to continue what you were saying in the past, hrm?

Redzuan_97 - reinstated
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Stratos Lombardi
Stratos Lombardi: Rizaldy Rahman - lost password email sent to that email address

Cyber Wyvern - There are some outstanding issues you'll need to clear up with help desk first, please contact them

Pradawearingdevil - resent pass email. Remember this is being sent to the email you signed up with. If you don't recall the email you'll need to contact help desk and provide proof of ownership.

ojuz1/cbzz - reset, restored, signup email contacted

osutractor - You'll need to email help desk and see if anything can be done.
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Stratos Lombardi
Stratos Lombardi: narkis1000 - since that's not the signup email, you'll need to email help desk so we can confirm ownership. They'll hand you the keys once you do.
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Stratos Lombardi
Stratos Lombardi: wanita_jalang - You'll need to write in to help desk to provide proof of ownership first. After that you'll be good to go
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Stratos Lombardi
Stratos Lombardi: Since It's been a while, I'll relink the help page:

http://www.aq.com/help/

If you need to contact help desk to continue your way to getting your account reactivated, you'll need to just fill out the appropriate form. Helpdesk will get to you as soon as they can.
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Stratos Lombardi
Stratos Lombardi: Dakeer - restored, reset, and signup email contacted

lazerdome623 - email helpdesk, they'll be able to see if anything can be done
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Stratos Lombardi
Stratos Lombardi: John3628 - restored, reset, signup email contacted. If you have a different email now you'll need to email help desk and provide proof of ownership

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Stratos Lombardi
Stratos Lombardi: Playboy43 write to helpdesk to confirm ownership. They'll be able to change the email for you then.

Naruto175 - restored, reset, signup email contacted

John3628 - that's not the signup email. if you have a new email you need to contact helpdesk to get it changed

Nocturo -resent email
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Stratos Lombardi
Stratos Lombardi: Jhon3628 - reinstated
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Stratos Lombardi
Stratos Lombardi: Greater_Mage - reinstated
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Stratos Lombardi
Stratos Lombardi: Jokilla - It means your account is reactivated.
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Stratos Lombardi
Stratos Lombardi: Killerdude1653 - unmuted

Draco66 - an email was sent to the signup email
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Nythera
Nythera: Hi all! I will be answering the rest that come in today before 5PM EST, as that is when this ends. Remember, you can always email us via www.aq.com/help and my assistants and I are standing by!!
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Nythera
Nythera: iateyourpho123 - no, the emails are different. A new pass was sent to DrakkarNoir's signup email.

_Skeety_ - if you cannot access your original signup email, here is our help page: http://www.aq.com/help/aw-accounts-signup.asp.

AnakiNamikaze - we did send a new pass to your correct signup email

Dragonman69 - your Artix Account was fixed on 7/26/12, we sent a new pass to your signup email.

kolen2 - hmmm, please email us via portal.battleon.com/help so we can take a look at your Artix Account

jadedz - there is a payment issue with your account, please email us via our help pages

evolved 74cky - I sent a new pass to your signup email
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Nythera
Nythera: M3rp - your account has a payment issue, please email us via our help pages
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Nythera
Nythera: Keito - your acct has been reinstated as a 1 time excp and I sent you a new pass to your signup email

Dragonman69 - I sent you your pass again to your signup email, if you still need assistance please go to portal.battleon.com/help. The AQW acct 4424 did have a new pass sent to the signup email on 6/14/12, I have resent it.

Banehallow91 - on 6/14/12 iI show you were sharing, but then the account was disabled for a payment issue on 8/8/12. Please email us via our help page, I can assure you we respond to every single email we receive.

Mega spartan118 - I sent a new pass to your signup email
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Nythera
Nythera: _Skeety_ - I just checked that page and it is fine, please reload your browser.

M3rp - I apologize, that is very weird and I make sure all emails received are responded to. Maybe we did not receive it? Can you please send us another email and make sure your email is accepting emails from AQWorldshelp@aq.com?

Tony Starks - this acct has been reinstated as a 1 time excp. Karato has also been reinstated.

baaaaaj - i am sorry, since you have a payment issue, you need to go to our help pages aq.com/help and email us directly for assistance.

kolen2 - you need to go to our help pages and we indicate which help pages have our email forms.

glyn14 - we show you had access to another acct, please email us via our help pages for further assistance.

Dragonman69 - your Artix Account does have that email listed unless it is spelled wrong for some reason, please email us via our portal help pages.

Eternal - your acct was disabled as you were associated with a hack site. Our policies have changed since 3 years ago. I have reinstated your acct and sent your pass to the signup email on file.
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Nythera
Nythera: Jooda - I am sorry, your account is disabled for a serious offense, please email us directly for more info.

Dragonatorrrr - please email us directly as there is an issue on your account and you will need to verify account ownership.

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Nythera
Nythera: b & Jooda - I am very busy, me or a member of the Artix HelpTeam will assist you as soon as we get to your email.

Pink Flying Elephant - your acct has been reinstated

Zera1995 - I sent a new pass to your signup email.

Shahbu - I sent a new pass to your signup email

COOCKGOOBLIN - I sent your passwords to your signup email for your 2 accounts

nocturo - a new pass was sent to your signup email
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Nythera
Nythera: Dragonatorrrr - again, I have received your email and either I or a member of the Artix HelpTeam will assist you in the order your email was received. We receive 500-800 emails a day and state that it can take up to 3 business days to receive a reply.

Shahbu - I am sorry, I cannot give out that email publicly. If you do not know it, please email us via our help pages.

Sliferr - your account was disabled in association with a payment issue, please email us via our help pages.

Recon Drama - there is no account named this, please email us via our help pages

Chaos Dragonlord Michael - here is our help page - http://www.aq.com/help/aw-accounts-signup.asp.

Duckspwnnoobs - your acct has been unmuted as a 1 time excp.
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Nythera
Nythera: Pink Flying Elephant - that is not your signup email, if you do not know what your signup email is or need it updated, here is our help page - http://www.aq.com/help/aw-accounts-signup.asp.
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Nythera
Nythera: Hi all! This event is now over. I will respond to all under this post. If anyone else needs assistance, please visit our AQW help pages at www.aq.com/help! Me and my team answer emails 7 days a week and will do our absolute best to assist you!
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Nythera
Nythera: xxxlane nightabyssxxx - your mute has been lifted

joeylazer - new pass sent to signup email

wraithx66 - this account is not muted

renegade dragon21 - account and inventory looks fine, no email changes, you changed the password last on 9/29/11.

Pink flying elephant - please visit our help page - http://www.aq.com/help/aw-accounts-signup.asp.

ichigobankai2 - sent new pass to signup email

sammy320 - new pass sent to signup email, I do not show you were ever eligible for those items.

DreamFire - thank you so much!!

sliferr - this account has a payment issue, please visit our help pages

recon drama - you have an account issues, please visit our help pages

rob360 - sent new pass to signup and reinstated account

redi44 - new pass sent to signup email

Zzddx - new pass sent to signup email

Gabriel010 - the account looks fine, sent pass to signup email

dragonatorrrr - please be patient, we have received over 800 emails today!!

Sir Palon - please visit our help page - http://www.aq.com/help/aw-accounts-signup.asp.

Shahbu - please visit our help page - http://www.aq.com/help/aw-accounts-signup.asp.

Commenderhq - you are not perma muted. you received a 24 hour mute yesterday for inappropriate language. Your mute will be lifted tomorrow at 6:43AM EST.

Missakane3 - there is an account issues, please email us via our help pages.
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vish_lol
vish_lol: unmute my count vish_lol plese
rob360
rob360: Thank you for activating my account once again but is there any way to get back my old rare items that the person sold?
Thank you
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Krebon_Z
Krebon_Z: thanks for not fixing my account, even though I posted here before the event was over.... :(
I got my hopes up for no good reason
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Gjappy
Gjappy: The "How to fix your AQWorlds Account!" live help event here has ended.
All further comments about account issues will not be approved.

If you still have account issues, please visit http://www.aq.com/help/aw-accounts.asp


@Rob360 you should also try the Help Pages, you can use this webform to e-mail the Help Team about your issue: http://www.aq.com/help/mailer.asp?c=10
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vish_lol
vish_lol: iam sori plese restore my chat so that i can chat again please...name nythera...please
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61killerrat
61killerrat: I am 61killer rat i wish to chat again because i cannot go on any chat servers and im age of 16 thank you :D
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jamicah122
jamicah122: i need help really big problem i bought 12k acs pack with the mindbreaker like 3 hours ago then at the last part when it says confirm your purchase when it was suppose to email me and i confirm it. (when i clicked it my page just refreshed nothing happened and when i clicked it again it just keep on refreshing its not where it should be taking me to a new page that says that they emailed me already but it didnt it just kept on reloading. And when i went to my email it did not send any and when i redo everything it says my cardswre already used previously -.- i used it but it wasnt semt to my account darn.... Please i want my acs and mindbreaker D: i earned that money for 2 weeks just for the rares and to buy dage and nulgath!!! Reply and help ASAP plss! Before rares go out!
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Deimon_Moon
Deimon_Moon: this is not fair, I used my code to get the timekiller in aqw but i dont worked, I didnt get the babge or the shop, it only worked in dragonfable, mechquest and adventure quest
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cloudbeatz
cloudbeatz: i got a question i made a acc but i accidently clicked the wrong age made myself to younge get on chat servers im 14 years old born october,23,1997 plz help
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FriedShiken
FriedShiken: im Fried Shiken and i wish to be able to enter chat enabled servers and i am 17 i will really appreciate it a lot thank you c:
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Zage The Good
Zage The Good: My friends account is blaze water dragon and he is 13 but it doesnt work on chat.
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voludoros
voludoros: i am 19 age and i don't log in in enable chat servers pleas i want to chat:(
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FIKKRY
FIKKRY: Nythera Please help me i get some problem with portal.battleon.com .i can't unlink my account adventure quest world from portal.battleon.com .my parents don't allow me to use my portal.Please unlinked my account
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Helgorin
Helgorin: So, I made a person during beta long ago but I decided to gender change yesterday, but doing so won't change my name. Can someone change my person king roy's name into Helgroin?
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EmKe
EmKe: omfg!!! my account is back!!! wohoohhooh thnx aqw!!!!#
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