Design Notes

DAY OF ONE-THOUSAND FIXES

Posted by on 27 comments
AqDragons-Nameplate.png

My favorite holiday!

We are working on AdventureQuest Dragons bugs for Android and Apple. Especially the one that crashes specific phones right after the intro video plays! Just as Sun Tsu wrote in the Art of War "No battle plan survives contact with the enemy," I would like to humbly declare "No amount of testing can prepare a new video game for the first install by thousands of real players." We believe we have isolated the issue, but we need help from people with those specific devices.

Android "Crash after video plays" Bug

So... this one was really hard to figure out since it is so inconsistant. Very specific combinations of Android OS versions and GPU hardware do not know how to handle the texture compression that Dragons is using (Which is called ETC2). Normally, this would be ok. this is because your phone will simply uncompress it and just use the raw image data. Which would be great... except the raw size of these giant textures are too huuuuuuuge... so CRAAAAAAAAASH. It would sort of like making a cup of coffee for your friend, but he tells you that his mouth is incompatable with the coffee cup you are holding... so you try shoving the entire pot of coffee in his mouth instead.

We have two solutions, but we need a device here at the lab to test on. Specifically we are looking for older phones running Android OS 4.2 or lower, with a Qualcomm Adreno 203 GPU chipset.

  • Samsung GT-I8262
  • Samsung GT-I9082

If you have one of these devices and want to help. Please let us know in the comment section below. In the mean time, I am calling everyone I know.

AQDragonsShadowDragon.jpg

Apple Version Update

We ran into a pretty critical problem. Our "redeem code" functionality is not allowed on Apple devices. This rule is in place primarily to stop evil developers who are trying to sneakily circumvent Apple's App Store Purchase process. Which makes sense. I am not sure if you noticed, but each major techological ecosystem is now in it's own sandbox. What I mean is... Apple, Google, Facebook, and other major tech companies have created very strict borders around their digital territories. If you are on an apple device, you must pay through apple. Same for Google devices. Same for Facebook. We understood why this is the way it is-- and as of the BattleGems video game project respectfully implimented a different system depending on where you played.

The redeem code, however, was something that never even crossed our minds as being a problem. It was put in place for two reasons. First to allow player support to help players-- which is extra challenging since this other than the upcoming leaderboards this is a single player game that lives purely on your device. Secondly, to give away redeem codes in promotions and merch to draw more players to Dragons. So, the redeem code feature being a release-stopping issue puts me in an absolutely terrible position. To solve it, I have no other choice but to remove the redeem code feature from the Apple version. (otherwise it will not be allowed to go live.) This feature will still be available on the Android and upcoming Web version.

AQDragons-IceDragon.jpg

 

The Apple App store will be closing next Monday-- meaning this is our last shot. As you can imagine, we are desperately (and quite panickly) doing everything in our power to have Dragons released before then. Please cross your fingers, toes, talons, and any other lucky things that can be crossed in an somewhat awkward and highly amusing manner for us!

Thank you for being so patient and understanding as we battle through these bugs. Also thank you to everyone who gave us 5-stars and wrote such enthusiastic and kind comments. Your comments make working on this through the weekend and nights so worth it.

BATTLE ON!

 

 
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famian
famian: So does this mean you can not get the founder set from the iOS version?
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Artix
Artix: You can buy the founder package and get founder as usual. This only effects the special "redeem codes."
Entro
Entro: Secondly, can u link an iOS account to a computer account, similar to gamecenter? Because U would be able to have redeem on comp version, and have progress linked to iOS, so that would work? Or is something stopping this from working?
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Dream Warden
Dream Warden: I believe Apple are the ones stopping it, if I remember correctly.
champin of chaos drakath
champin of chaos drakath: artix what u should do is add facebook connection to the games and the apple users can redeem on the face book one and have it on all platforms like battle gems if i get founder on one i get founder on all hope this idea works and i love the game i got 3 dragons unlocked so far green,fire,and slime
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Teravor
Teravor: So, another delay? Darn, I was hoping it would land sometime today or tomorrow.
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SlyCooperFan1
SlyCooperFan1: This doesn't affect me, but to clarify for those on Apple devices, does this mean they can't use the redeem code in the 2015 calendar for the 5 dragon keys?
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McQuester
McQuester: So, I'm using Sony Xperia, model ST26a, running Android OS 4.1.2. According to this: "http://www.devicespecifications.com/en/comparison/09a636fa", it uses a Qualcomm Adreno 200 GPU, and even after today's update, it crashes after the video.
There's no way I can get to the lab, but if there's anything I can do to help with the testing/fixing from here, you're more than welcome to tell me here or by the mail associated with my AE master account.
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Masterandrew
Masterandrew: Well, i'm on an Android, so this isn't a problem for me, I kinda feel for IOS users, but eh. Thanks for the heads up.
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Puoi_1
Puoi_1: CAN'T WAIT to join the AQW CONTEST :3 (wait this has nothing to do with this post XD)
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xXDawNxEvEXx
xXDawNxEvEXx: I updated AQ Dragons but I still find myself stuck in the loading screen. My phone is SGH-I727R in case you're wondering.
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Striikeryuz
Striikeryuz: AHAHAHAHAH... Seriously?? "It would sort of like making a cup of coffee for your friend, but he tells you that his mouth is incompatable with the coffee cup you are holding... so you try shoving the entire pot of coffee in his mouth instead. " That is one of the best Situample (Situation + Example) you ever came up with, Artix! XD It really make me laugh hard XD.... Anyway, I hope things will go well with the release on IOS.
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DerpSonic
DerpSonic: HAHA! I know right?! That was an awesome analogy!
Kaz_Redphantomaura
Kaz_Redphantomaura: I'm an Android User I feel sorry for those iOS Users.When I play Dragons on my tablet it doesn't crash and works perfectly fine but sometimes it LAGS.That lag though is just simple lag it lags about a minute but sometimes 40-50 seceonds.
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Anthony
Anthony: can i ask something artix in aqw is doomwheel still avalible
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Cyberblaz
Cyberblaz: Still "crashes" After Intro Video, even i had updated it.
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Cyberblaz
Cyberblaz: My Android Version is 4.2, ehm... or lower....
shacolin123
shacolin123: Artix the Game wont save my progress....It goes back to 0 apparently
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indonesian
indonesian: i wanna play but i cant donwload this game :(
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codename#13
codename#13 : So AQ Dragons is only a clicking game? Sorry sir, but i am expecting something more.. like riding our in-game dragon or going to somewhere like in AQWorlds .. i know its hard to do, but if its possible for you, i think it'll be MUCH better than now
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CrimsonSickleOnochi
CrimsonSickleOnochi: I am on a galaxy note 10.1 and I can't seem to redeem my keys from the 2015 calendar code. I find it wierd. Anyone else having this issue?
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