Updated September 20, 2018
Your use of the Services is subject to the Terms of Service. Please read and understand them before using our services. You must accept the Terms of Service in full to use our websites, products, or services. Using our websites will be treated as an acceptance of this policy and the Terms of Service in effect at the time of use.
If you don’t understand any parts of the Policy, please Contact Us with any questions.
For Parents/Guardians: jump our Child Safety section
Controlling and Updating Your Information
For Parents/Guardians: Child Safety
Types of Information We Collect
How We Collect Information
How We Use and Share Information
Chat Logs and Message Boards
Third-Party Sites and Services
International Data Processing and EU Residents
How to Contact Us
Email addresses: If a user is over 13, we collect an email address during account creation.
We will keep your information as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
You may opt out of providing any information by choosing not to complete any form requesting it.
Log in to your Account Management page to update your personal information.
You may opt-out of receiving email newsletters and promotional communications by:
You may withdraw your consent or object to the processing of your data with reasonable notice to Artix Entertainment. If you choose to withdraw your consent to the collection, use, or sharing of your information, your access to our Services may be impacted.
A member of the Player Support team will respond with more information about the impact of of withdrawing your consent. Before we process your request, we may ask you to verify your identity to ensure we take the action on the appropriate accounts and information.
In select situations (such if you have purchased an account upgrade or merchandise), we may not be able to remove personal information we are legally obligated to keep. If this occurs, we will contact you directly with more details.
Residents of the European Union: You have the right to file a complaint with the Data Protection Commission without impacting any other rights you may have.
If you wish to cancel your account or request that we no longer use your information to provide you services please contact us.
We recognize a special need to protect personal information received from children. This section explains your rights as a parent or legal guardian, the measures we take to provide children with additional protections, and the steps we take to comply with both the Children's Online Privacy Protection Act ('COPPA') the EU’s GDPR-K (‘General Data Privacy Regulation-Kids) acts. To learn more about COPPA, please see this information guide from the kidSAFE Seal Program.
In compliance with Children's Online Privacy Protection Act ('COPPA') and the EU’s GDPR-K (‘General Data Privacy Regulation-Kids) act, we have adopted the following policies regarding children under the age of consent in their country of residence. The “age of consent” is 13 years old within the United States and 16 within the European Union:
Your email address may be used:
If we make material changes to how we collect information from children under 13, we will notify parents by email to obtain verifiable parental consent.
We collect, store, and use the information you give us to provide our Services, and to better understand and improve our network of websites and videogames.
When you create an account for any of our games or websites, you give us the following:
When you purchase account upgrades, secondary currency, or other digital items through our Services, you also provide:
We provide social features on select websites and services that allow you to directly communicate with other users. When you use these features, we may collect and store the communications and information you provide. In some cases, your communications may be collected and stored without your knowledge (for example, if you are chatting with another user and we store a portion of their chat logs).
Please remember - any information you share with other users is public; they may copy, store, and share the contents of your communications without your knowledge.
We automatically collect and store some personal and non-personal information about how you use and navigate our Services, as well as the device/s and software you access them on. Examples of this include but are not limited to:
Sometimes we obtain information from third-parties to use along with the information we collect, and to enhance the Services we offer you. All of the third-party companies we partner with value the security of your personal information.
We may collect information from them to supplement the info you give us, and that we collect automatically. Examples of this include but are not limited to:
In addition to the information you give us, both Artix Entertainment and our partners automatically record information about how you use and navigate our Services. We may combine the information they give us with what we collect, and what you provide.
We use our servers, cookies, and other tracking tools throughout our Services to automatically collect, store, and read files on your computer/device. Some cookies or tracking tools are delivered by our Services; others may be controlled by our third-party partners.
A “cookie” is a small text file that we store on your browser or the hard-drive of your device when you visit our websites or use our products and services. “Web beacons” are small, invisible pixels placed on websites or in emails that track certain activities. “Flash LSOs,” also known as “Flash cookies,” allow us to save your game settings or other site preferences Each of these can be used to collect or store information.
Some cookies are required for our site to operate. Other cookies can be disabled in your browser if you choose, but your ability to use some areas or features of our site - including purchasing upgrades, will be limited. Learn how to disable cookies on our site.
We use different types of cookies and tracking technologies for several reasons:
See our complete Cookie Use Policy
We use and share your information in accordance with the legal bases and guidelines outlined by governing bodies in the United States, European Union, and other entities. We use and/or share your information to provide services and features as outlined in the Terms of Service; with your consent; for other legal reasons and compliance.
Your information is only collected, used, and stored as necessary, for as long as is necessary and relevant to your use of the Services and our operations. Personal information is deleted from accounts flagged as “inactive or abandoned” unless we are required by law to retain it.
The legal bases for collecting, using, and storing your account include:
In order to provide you with the Services, we collect, use, store, and/or share your information. Some of the most common examples of this include, but are not limited to:
We may supply your personal information to external third parties who provide a service to us (such as shipping companies to fulfill merchandise orders and credit card processing companies to bill you for goods and services). The information you share will only be provided when necessary for the fulfillment of those services.
We use third party partners, affiliates, and advertisers to help us improve our content by tracking activity throughout our site. These companies may use information (not including personal information) about your visits to our websites in order to personalize advertisements or other features.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Artix Entertainment.
We create and store logs of both private and public chat conversations (“Chat Content”), activity, and gameplay patterns. We reserve the right (but have no obligation to) monitor all messages sent while using our Services. To request removal of your personal information from our message board or forums, contact us.
You acknowledge and grant permission for Artix Entertainment to review, monitor, disclose, censor, delete, or otherwise remove chat content and other private user activity within company games, websites, or on any part of our Services for the purpose of preventing breaches of this Agreement and of other Company prohibitions on unlawful or abusive activity. Accordingly, you acknowledge that you have no privacy rights whatsoever in Chat Content or any other content you create or use on our websites. Use of the message board and forum are separate from any Artix Entertainment game account. Accounts must be created separately and are subject to the Terms of Service.
If you use a message board or forum on any Artix Entertainment website, be aware that any personally identifiable information you submit can be read, collected or used by other users, and may be used to contact you. We are not responsible for the personally identifiable information you choose to submit in these forums.
Third-Party Sites and Services
Artix Entertainment partners with third-party companies to provide additional services, features, advertising, or operational analysis (like shipping companies to fulfill merchandise orders and credit card processing companies localized to your region). These companies may collect information automatically when you use our Services. All third party service providers working with us have agreed to abide by this Privacy Statement, and are specifically prohibited from using your personal information for promotional purposes.
Please note: Service providers may have separate privacy policies that govern their collection, use, and storage of information of information you provide directly to them.
We will never share, sell, rent, or trade your personal information with/to any third parties for their promotional purposes.
The data protection laws of the United States, European Union, or other countries may not be as comprehensive or stringent as those of our country of residence/origin. Wherever your information is processed or transferred, Artix Entertainment and our third-party partners will take all reasonable steps to ensure the safety and security of your personal information and privacy.
By using our Services, you consent to your information being transferred and processed in countries outside your country of residence.
The security of your personal information is important to us and our third party vendors. When you enter sensitive information (such as credit card number) on our site or a third-party partner’s site, registration or order forms, both Artix Entertainment and our third party vendors encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You are the owner of your personal information, and you can choose to share it with us. If you do, you acknowledge the risks outlined above, and the measures we take to mitigate them.
If you have any questions about the security of our website, please contact us.
Artix Entertainment utilizes a credit card processors to process your payments while on our site. They may share your name, email address, and payment information with us for the purpose of fulfilling your subscription request.
Alternately, you have the option to use the following payment options, which do not require credit cards: Xsolla, PayPal, OpenBucks, Artix Points, or by mailing in payments directly.
If you have questions regarding our partner's privacy practices or how they use your child's personal information, please contact us.
We may change this policy at any time; we will post any alterations or updates to this privacy statement. We may post additional notifications across our websites or send direct notifications. Please check the policy frequently; your continued use of our websites will be treated as acceptance of these changes from their effective date.
Artix Entertainment, LLC
P.O. Box 2005
Land O' Lakes, FL 34637